Shipping policy

Last updated: August 30, 2026

At Bujomo, we aim to make ordering simple and convenient by providing free standard shipping on all orders within Australia.

This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Destination

Bujomo currently ships to addresses within Australia.

We do not currently offer international shipping.

2. Shipping Cost

Standard shipping is always free.

There is no additional standard shipping charge applied to eligible orders shipped within Australia.

3. Processing Time

Orders are generally processed after payment has been successfully received.

Processing may include order verification, product preparation, packaging, and handover to the appropriate delivery carrier.

We aim to process orders as promptly as possible. Processing times may vary depending on product availability, order volume, weekends, public holidays, or other operational circumstances.

4. Standard Delivery

Our standard estimated delivery timeframe is:

3–5 business days

This is an estimated delivery timeframe and is not a guaranteed delivery date.

Delivery times may vary depending on your location, carrier availability, weather conditions, public holidays, remote-area requirements, and other circumstances outside our reasonable control.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

  • Full name

  • Street address

  • Suburb

  • State or territory

  • Postcode

  • Apartment, unit, or building information where applicable

  • Contact telephone number

Bujomo is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided at checkout.

If you realize that your delivery information is incorrect, please contact us as soon as possible. We will make reasonable efforts to assist before the order is dispatched.

6. Order Tracking

Where tracking information is available for your shipment, it may be provided to you after your order has been dispatched.

Tracking updates may take some time to appear after the carrier receives and scans the shipment.

If tracking information does not immediately show movement, please allow additional time for the carrier's system to update.

7. Delivery Delays

Although we aim to meet our estimated delivery timeframe, delays can occasionally occur.

Possible causes include:

  • Carrier delays

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Remote-area delivery requirements

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Other circumstances outside our reasonable control

If your order is delayed, please contact us and we will assist you in determining the status of your shipment.

8. Lost or Missing Packages

If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

We may work with the relevant delivery carrier to investigate the shipment.

If a package is confirmed as lost, we will work with you to determine an appropriate resolution in accordance with applicable law.

9. Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking:

  • Your front door or usual delivery location.

  • Your mailbox or parcel area.

  • Any safe-place location specified by the carrier.

  • With household members or neighbors.

  • With your building's reception or management, where applicable.

If you still cannot locate the package, please contact us so we can assist with the next steps.

10. Damaged Packages

If your order arrives visibly damaged, please contact Bujomo as soon as reasonably possible.

Where possible, take photographs of:

  • The shipping package.

  • Any visible damage.

  • The product.

  • The shipping label.

These photographs may help us investigate the issue with the carrier and determine an appropriate resolution.

If the product itself is damaged or defective, your rights under applicable Australian consumer law remain unaffected.

11. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Provide your order number and details of the issue so that we can investigate and assist with an appropriate resolution.

12. Returns and Shipping

Bujomo accepts eligible returns within 30 days of delivery.

Return shipping is free for eligible returns.

For full information about eligibility, return procedures, and refunds, please review our Returns and Refund Policy.

13. Public Holidays and Weekends

Business days generally exclude weekends and applicable public holidays.

Orders placed during weekends or public holidays may begin processing on the next business day.

Delivery times may also be affected by public holidays and carrier operating schedules.

14. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact Bujomo:

Bujomo
6A Garbin Place
Lake Coogee, Western Australia 6166
Australia

Email: madhurichauhan1996j5@gmail.com
Phone: +61 2 6737 3777

We will do our best to assist you with your delivery.