Refund policy

Last updated: August 30, 2026

At Bujomo, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return it within 30 days of receiving your purchase.

This Returns and Refund Policy explains when returns are accepted, how to request a return, and how refunds are processed.

1. Return Period

We accept eligible returns within 30 days from the date your order is delivered.

To be eligible for a return, the item must:

Be returned within 30 days of delivery.
Be unused and in its original condition.
Be in the original packaging, where applicable.
Include all original accessories, manuals, parts, and components.
Not show signs of damage caused by improper use, installation, or handling.

Some products may have specific return requirements due to their size, nature, or intended use.

2. Free Return Shipping

Bujomo provides free return shipping for eligible returns.

If you need to return an eligible product, please contact our customer service team before sending the item back. We will provide you with the appropriate return instructions.

Customers should not send products to the return address without first contacting us, as this may delay the processing of the return.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or you receive an incorrect product, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

Your order number.
A description of the problem.
Clear photographs or videos showing the product and, where applicable, the packaging and shipping label.

Depending on the circumstances, we may offer a replacement, repair, or full refund.

You will not be responsible for return shipping costs when the item is defective, damaged during delivery, or incorrectly supplied by us.

4. Change of Mind Returns

If you change your mind about a purchase, you may request a return within 30 days of delivery, provided the product meets our return conditions.

The item must be unused, undamaged, and returned with its original packaging and included components.

No restocking fee will be charged for eligible returns.

5. Items That Cannot Be Returned

We do not have any products designated as final sale items.

However, a return may be refused or a refund may be reduced where an item has been damaged, used improperly, altered, or returned without required components or packaging, to the extent permitted by applicable Australian law.

6. Return Process

To request a return, please contact us using the information below.

Email: madhurichauhan1996j5@gmail.com
Phone: +61 2 6737 3777

Please include:

Your full name.
Your order number.
The product you wish to return.
The reason for the return.
Photos or other supporting information where relevant.

Our customer service team will review your request and provide return instructions.

Please wait for our return instructions before shipping your product.

7. Return Inspection

Once we receive your returned product, it will be inspected to confirm that it meets the applicable return conditions.

If the return is approved, we will proceed with the applicable refund or replacement.

If the returned product does not meet the return requirements, we may contact you to discuss the available options.

8. Refunds

Approved refunds will be issued to the original payment method used to place the order.

Once your return has been received and approved, we will initiate the refund.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider. Bujomo does not control the processing time imposed by these financial institutions.

If you have not received your refund after a reasonable processing period, please contact your bank or payment provider first. You may also contact us for assistance.

9. Partial Refunds

Where permitted by applicable law, a partial refund may be considered if a returned product has been used, damaged, altered, or returned incomplete.

We will communicate with you before applying any applicable deduction.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible and the order may need to be handled through our standard return process.

11. Consumer Rights

This policy does not exclude, restrict, or replace any rights or remedies you may have under applicable Australian consumer protection laws.

If a product is faulty, unsafe, does not match its description, or otherwise fails to meet applicable consumer guarantees, you may have additional rights under Australian law.

Nothing in this policy is intended to limit those rights.

12. Shipping Information

Bujomo currently ships within Australia.

Standard shipping: 3–5 business days
Shipping cost: Free

Delivery times are estimates and may vary depending on the delivery location, carrier operations, weather, public holidays, and other circumstances outside our control.

13. Contact Us

If you have any questions about returns, refunds, exchanges, or your order, please contact Bujomo:

Bujomo
6A Garbin Place
Lake Coogee, Western Australia 6166
Australia