Frequently Asked Questions
Ordering & Products
What products does Bujomo sell?
Bujomo offers a selection of products for everyday living, including kitchen appliances, coffee machines, home furnishings, garden products, outdoor equipment, and pet-related products.
Are the products shown on your website available?
Product availability is displayed on the relevant product page. Availability can change, so we recommend placing your order while the product is available.
Are product details accurate?
We make reasonable efforts to provide accurate product descriptions, specifications, dimensions, and images. Minor differences in color or appearance may occur depending on your device or display settings.
How do I place an order?
Simply select the product you would like to purchase, add it to your cart, proceed to checkout, and provide the required shipping and payment information. Once your order has been submitted, you will receive an order confirmation.
Shipping & Delivery
Do you ship across Australia?
Yes. Bujomo currently ships to addresses throughout Australia.
How much does shipping cost?
Standard shipping is always free for orders shipped within Australia.
How long does delivery take?
Our estimated standard delivery time is 3–5 business days.
Delivery times are estimates and may vary depending on your location, carrier operations, public holidays, weather, and other circumstances outside our control.
Will I receive tracking information?
Where tracking is available for your shipment, tracking information may be provided after your order has been dispatched.
Please allow some time for tracking information to become active after the carrier receives and scans your package.
What should I do if my order is delayed?
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact our customer service team with your order number. We will assist you in checking the status of your shipment.
What if my package says delivered but I cannot find it?
First, check around your property, your usual delivery location, mailbox, safe-place locations, and with household members or neighbors.
If you still cannot locate your package, contact us and we will help you with the next steps.
Returns & Refunds
Do you accept returns?
Yes. Bujomo accepts eligible returns within 30 days of delivery.
Products should generally be unused, undamaged, and returned in their original condition and packaging with applicable accessories and components.
Is return shipping free?
Yes. Free return shipping is provided for eligible returns.
Please contact us before sending a product back so we can provide the appropriate return instructions.
Do you charge a restocking fee?
No. Bujomo does not charge a restocking fee for eligible returns.
Are any products final sale?
No. Bujomo does not designate any products as final sale items.
However, returned products must still meet the applicable return conditions.
How long does it take to receive a refund?
Once an eligible return has been received and approved, the refund will be initiated to the original payment method.
The time for the funds to appear in your account depends on your bank, card issuer, or payment provider.
What if I receive a damaged or defective product?
Please contact us as soon as possible and provide your order number along with photographs or videos showing the issue where appropriate.
We will review the situation and work with you to determine an appropriate solution, such as a replacement, repair, or refund, depending on the circumstances and your applicable consumer rights.
What if I receive the wrong product?
Contact us with your order number and details of the product you received. We will investigate the issue and assist you with an appropriate resolution.
Orders & Cancellations
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched. If the order has already been dispatched, you may need to use our standard return process.
Can I change my delivery address after ordering?
Contact us as soon as possible if you need to change your delivery address.
We will make reasonable efforts to update the information before the order is dispatched. Once an order has been shipped, changes may no longer be possible.
Customer Support
How can I contact Bujomo?
You can contact us by email or phone:
Email: madhurichauhan1996j5@gmail.com
Phone: +61 2 6737 3777
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Where is Bujomo located?
Bujomo
6A Garbin Place
Lake Coogee, Western Australia 6166
Australia
We currently ship our products to customers throughout Australia.